Service Policy

VS Retail GmbH

1. General Service Scope

We provide full-cycle customer services including product consultation, order verification, order processing, shipping arrangement, tracking support, quality guarantee and after-sales handling. All services comply with EU consumer protection regulations.

2. Order Processing Service

After your order payment is confirmed, we will complete product inspection, packaging and logistics arrangement within 5–8 business days. Once dispatched, the standard delivery time to EU countries is 15–30 business days. All orders will be tracked until delivery.

3. Customer Support Response

Our customer service team provides professional support for product questions, order status, shipping delays, after-sales applications and policy inquiries. We reply to all customer emails within 24–48 business hours.

4. Product Quality Guarantee

All wallets and cardholders sold on our website are 100% brand new and strictly inspected before shipment. We guarantee all products match the official website description in material, style and function. If you receive defective, damaged or incorrect items, we will provide reasonable solutions including replacement, refund or compensation in accordance with EU laws.

5. After-Sales Service Rules

We offer standard after-sales services in line with the EU Consumer Rights Directive. Qualified orders can apply for return and refund within the legal period. All after-sales procedures follow our official Return Policy. We handle every customer application fairly and transparently.

6. Non-Covered Services

The following conditions are not included in our free guarantee and after-sales service scope:

• Artificial damage, daily wear, stains, scratches or improper use
• Lost original packaging, tags or accessories caused by customers
• Delivery delays caused by customs inspection, carrier adjustment or force majeure
• Subjective dissatisfaction without objective product quality problems

7. Policy Update

VS Retail GmbH reserves the right to update this Service Policy to comply with EU regulations and business optimization. Updates will take effect immediately after publication on vsretailde.com.

8. Contact Us

For any service and after-sales support, please contact us via email: