Return & Refund Policy

VS Retail GmbH 

1. 14-Day "Cooling-Off" Period (Statutory Right of Withdrawal)

EU consumers have the right to return goods within 14 days without providing a reason; they may request to cancel the order and obtain a refund.

• Start of period: Calculated from the day the consumer receives the goods.
• How to proceed: Cancellation requests can be initiated via the website's return portal or by contacting us via email.
• Compliance: Our site supports a one-click online cancellation process, meeting the latest EU compliance requirements for remote order cancellations (effective 2026).

If we fail to clearly provide return instructions and a cancellation channel, the consumer's return period will be automatically extended in accordance with the law.

2. Return Requirements (Wallets/Cardholders)

To ensure eligibility for a full refund, returned items must meet the following basic conditions:

• Items must remain in brand-new condition, showing no signs of prolonged use, scratches, stains, or wear.
• Original packaging, tags, and accessories must be retained; the item must be in a condition suitable for resale.
• Consumers are permitted only to unbox and inspect the item; daily use, damage caused by the user, or damage from water/corrosion is not permitted.

In cases of wear, scratches, stains, or missing accessories caused by personal use, we reserve the right to issue a partial refund or refuse the return based on the extent of the damage.

3. Warranty and After-Sales Service for Defective Goods

In accordance with EU regulations on product quality, if an item has quality issues, workmanship defects, was shipped incorrectly, or does not match the description, consumers may request a free replacement, free repair, or a full refund within the statutory warranty period.

We will cover the shipping costs associated with the return or exchange of defective goods; consumers will not incur any additional charges.

4. Refund Timeline and Rules

• Refunds will be processed within 14 calendar days of our receipt of the returned goods or proof of return.
• Refunds will be issued to the consumer's original payment account, covering the full price of the product and any standard shipping fees prepaid by the consumer.
• Price differences for expedited or additional value-added logistics services specifically selected by the consumer are non-refundable.

5. Return Shipping Cost Responsibility

• Returns without specific reason: The consumer bears the return shipping costs.
• Quality issues/Incorrect items shipped: We bear the full cost of both outbound and return shipping.

6. Exceptions to Return/Exchange (EU Statutory Exceptions)

Returns or exchanges without specific reason are not supported in the following cases, in accordance with EU Consumer Rights Directive exemptions:

• Products damaged, worn, stained, or modified by the consumer.
• Missing original packaging, tags, or accessories, rendering the item unsuitable for resale.
• Products exclusively customized, engraved, or personalized for the consumer (e.g., custom wallets).

7. Policy Updates and Final Interpretation

We will update this return and exchange policy in accordance with the latest EU consumer regulations; updates become effective immediately upon publication on our official website. All transactions are subject to applicable local EU consumer protection laws.

8. Contact Us

For return/exchange requests, inquiries, or dispute resolution: