Shipping Policy

VS Retail GmbH 

1. Order Processing & Dispatch Time

All orders require standard processing and preparation time before shipment. Our official handling period is 5–8 business days from the date your order is confirmed and payment is fully verified. This includes product quality checks, packaging, labeling, and logistics handover. Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Transit Time

After dispatch, the standard shipping delivery time to all EU countries is 15–30 business days. Delivery times are estimated and depend on regional logistics schedules, customs clearance procedures, and remote area transportation arrangements.

Please note that transit time does not include our 5–8 days processing time.

3. Shipping Coverage

We provide shipping services to all European Union member states. All shipments are delivered via professional cross-border parcel carriers with standard tracking available for all orders.

4. Order Tracking

Once your package is dispatched, we will send a tracking number and delivery update instructions to your registered email address. You may monitor your shipment status throughout transit until delivery.

5. Customs & Duties (EU Compliance)

All shipments comply with EU cross-border parcel regulations and customs requirements. Any applicable customs fees, import charges, or statutory handling fees imposed by local authorities are subject to the customer’s responsibility, depending on local policy. We fully adhere to the EU consumer transparency rules for cross-border delivery services.

6. Delays & Exceptions

Delivery delays may occasionally occur due to customs inspection, public holidays, extreme weather, carrier operational adjustments, or peak shopping seasons. Minor delays within the standard 15–30 days delivery window do not qualify for refund or dispute. If your order is significantly overdue, please contact our support team for an official status check.

7. Shipping Safety & Packaging

All wallet and cardholder products are securely packaged to prevent scratches, deformation, or damage during cross-border transportation. We conduct quality checks before dispatching every order.

8. Policy Updates

VS Retail GmbH reserves the right to update this shipping policy to comply with EU regulations and business adjustments. Changes will take effect immediately after publication on our official website.

9. Contact

For shipping inquiries, tracking issues, or order updates: